Karim Emad Sadek

Social Media & Digital Channels Senior SupervisorFull Time

• Job Details:• Transform all reporting and insights efforts across all mediums from manual or legacy solutions into full automation and dash-boarding solutions while partnering with IT team on structuring and launching social media monitoring and social listening tools • Measure and evaluate conversations, engagement and consumers sentiments on various social media channels. • Expanding opportunities for revenue by offering upsell – cross sell. • Analyzing marketing trends, tracking competitors’ activities and providing valuable inputs for product enhancement and fine-tuning sales & marketing strategies. • Participating in the development of plans for product promotion in support of marketing objectives. • Develop new projects in order to enhance online experience and increase engagement

Contact Center Senior SupervisorFull Time

• Job Details:• Managing all center queues on all levels (consumer-corporate-technical support-VIP etc) • Acting as high usage to determine any fired customer and exceeded the defined threshold. • Managing and monitoring any unplanned system – service - network outage and escalating the problem to IT as customer care spoc to act on behalf of system coordination

Complaint Management AnalystFull Time

• Job Details:• Ensure that the complaints and compensation systems, policies and procedures are fit for-purpose, make recommendations for improvements and ensure that any changes deemed necessary by the business are implemented • Monitoring complaints and working towards reducing their numbers • Keeping an inventory of customer complaints in order to review them and improve the standards of the company • Identify complaints’ root cause and drive corrective actions