Karim Mostafa
Banker B at NBE
Manial, Cairo, EgyptWork Experience
Email & Chat SpecialistFull Time
Etisalat Global Services - EGS
Oct 2020 - Oct 2021 -1 yr
Egypt , Cairo
- Job Details:Customer Service Support over chat, responsible for: •Answering customer queries regarding our products and services. •Supporting customers with any technical problems that might face them in Mobile Service & Home Service queue. •Advanced level of support within Expert Desk Accessibility.
Trainee at Attijariwafa Bank - HR DepartmentInternship
Attijariwafa Bank
Sep 2018 - Oct 2018 -1 month
- Job Details:Was responsible for: •Talent acquisition through conducting phone interviews with interested candidates. •Entering Organizing employee data and information on Excel Sheets. •Created a video presentation for the Bank Hierarchy, Vision & Mission on PowerPoint.
Education
Bachelor's Degree in International Business Management
Sadat Academy for Management Sciences (SAMS)Jan 2020
High School - Thanaweya Amma
atef barakat language schoolJan 2016
Achievements
Best presenter in AIBE (Association of Investments, Banking and Entrepreneurship) student activity Best member in AIBE PR (Public Relations and Receptionist) team Winning team in AIBE PNE (Project and Entrepreneurship) conference
Skills
- Microsoft Powerpoint
- Presentation Skills
- Customer Support
- computer
- Commuincation skills
- team member
- Microsoft Excel
- Time Management
- Data Entry
- Leadership
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Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
Bachelor's Degree
Sadat Academy For Management Sciences·2020HR
AttijariWafa Bank·2018Trainee at Attijariwafa Bank Branch
AttijariWafa Bank·2018Thanwya Amma
Atef Barakat Language School·2016