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Karim Mosaad

Contact Center Team Leader at EG Bank

Hadayek October, Giza, Egypt

Work Experience

  • Call Center SupervisorFull Time

    Egyptian Gulf Bank

    Jan 2024 - Present -1 yr, 6 months

    Egypt , Cairo

    • Call Center Team LeaderFull Time

      Banque Misr

      Jan 2023 - Dec 2023 -11 months

      • Contact Center Team LeaderFull Time

        EG Bank

        Mar 2020 - Present -5 yrs, 4 months

        Egypt , Giza

        • Call Center Team LeaderFull Time

          National Bank Of Greece

          Oct 2016 - Mar 2020 -3 yrs, 5 months

          Egypt , Giza

            • Education

            • Bachelor's Degree in Accounting

              Ain Shams University (ASU)

              Jan 2013 

            Achievements

            * Top achiever in banking sector @2018 *Team No.1 @2020 *Business improvement for EGbank contact center exceeded required results

            Skills

            • Team management
            • Customer Support
            • Team Coaching
            • Computer Skills
            • Communication
            • Handling
            • working in a team
            • team leader
            • Sales
            • sales skills
            View More

            Languages

            • English

              Advanced

            Training & Certifications

            • Credit initiation

              NBG·2019

            • Anti money laundary

              NBG·2019

            • E-commerce

              NBG·2018

            • Leadership course

              Raya contact center·2017

            • Sales standards

              AUC·2012

            • Employability skills

              AUC·2012
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