Karim Moussa – Banking Operations Consumer / Back Office Representative Legal Enforcement at HSBC

Work Experience

HSBC

Mar 2017 - Present -8 yrs, 3 months

Egypt , Cairo

Job Details: Managing the clients’ accounts (Banking Operations).  Receiving lecturers of the Intentional Court of Justice of the unpaid taxes.  Verifying the clients’ accounts and freeze the demanded amounts till a specified period. (Legal Enforcement Account).  Ensure that Fraud / errors /irregular transactions (if any) are identified and escalated.  Ensure that each work is completed in accordance with established procedures and standards.  Acquire and update knowledge on procedures related to relevant process.  Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.  Work well independently, complete assigned tasks in the established time frame as per the process benchmarks.  Ensure that the productivity, quality levels are achieved as per the standards sent for the process.

Oscar Stationery

Aug 2015 - Mar 2017 -1 yr, 7 months

Egypt , Cairo

Job Details: Identifying clients.  Identifying clients’ needs.  Conducting daily sales calls according to the weekly and monthly plan.  Preparing and presenting solutions to clients.  Preparing and presenting financial proposal to clients.  Working with and expanding current prospect database within specified business sectors to generate effective leads & exceed sales targets for the business  Developing and updating a sales contact plan & direct marketing.  Attending industry events to build relationships with key prospects.  Responding to incoming Requests for Information (RFIs), Requests for Proposals (RFPs) in a professional and creative manner.  Understanding a prospect’s business needs and work with the functional team to develop a tailored proposal.  Representing Oscar at the events, including round tables, speaking forums and new business events.  Achieving sales targets and be able to open new accounts, handling customer inquiries and complains, Insure customer satisfaction after sales transaction occurs  Following up the department’s monthly and quarterly achievements.  Responsible for the induction pack for the new employees in the business. Development department.  Conducting intelligence activities to help the company’s top management on decision making.