KM
Karim Mohsen
IT Help Desk at Etisal International
Giza, EgyptWork Experience
Etisal International
Oct 2023 - Present -1 yr, 9 months
Egypt
- Job Details:Provide assistance to users facing technical issues with hardware, software, or network problems. Diagnose technical problems and resolve issues related to computers, software, and networks. Set up and install new hardware, install and update software applications, assist users with network connectivity, manage user accounts, maintain documentation, ensure security compliance, provide training, and manage IT support tickets.
Pit Technology
Apr 2023 - Oct 2023 -6 months
Egypt
- Job Details:Installed, monitored, and troubleshot computer hardware and software systems. Worked on servers, printers, fingerprint systems, cameras, and Windows Server (2019). Collaborated with the IT team to resolve network issues and manage system security and data backups.
Education
Bachelor's Degree in Information Systems
Madina AcademyJan 2021
Skills
- Install, configure and maintain Network Devices
- Installing and configuring Microsoft Windows server (MCSA)
- Knowledge of networking protocols (TCP/UDP/IP, LAN, WAN, VPN, DHCP, DNS)
- Knowledge of routing protocols (static, dynamic: OSPF, EIGRP, RIP)
- Knowledge of switching protocols (STB, VLAN)
- Knowledge of operating systems, Active Directory administration, Group Policy, system performance monitoring tools, VMware products
- Providing support to employees on technology-related issues
- good at Microsoft office
- Knowledge of SQL (Structured Query Language)
Languages
Arabic
FluentEnglish
Intermediate