
Kareem Muhammad
Order Management Specialist at Guardian Glass
Hadayek Alkobba, Cairo, EgyptWork Experience
Order Management SpecialistFull Time
- Job Details:Guardian industries Company “GINA” | February 2025 - Present Order Management Specialist - Managed end-to-end order fulfillment processes, ensuring timely and accurate delivery of customer orders. - Collaborated with cross-functional teams, including sales, inventory, and logistics, to optimize supply chain performance and improve customer satisfaction.
Electrical Design Engineering ConsultantFull Time
Art construction Company
Jun 2024 - Feb 2025 -8 months
Egypt
- Job Details:Electrical Design Engineer Art Construction Company – Cairo, Egypt June 2024 – February 2025 Designed and developed comprehensive electrical systems, including fire alarm systems, light current systems, HVAC systems, and normal and emergency power systems for various high-profile projects. Successfully contributed to the design and execution of major projects such as: Egyptian Tax Authority Building – Deshna/Qena Villa Dr. Fouad – Sheikh Zayed Egyptian Tax Authority Building – Mostafa El Nahaas Utilized industry-standard software tools, including AutoCAD, Revit, and Dialux, to prepare and optimize detailed electrical design layouts and schematics. Ensured compliance with national electrical codes, safety standards, and project specifications to deliver high-quality and efficient electrical systems. Coordinated with architects, mechanical engineers, and project managers to achieve seamless integration of electrical systems into overall project designs. Conducted load calculations and equipment sizing, ensuring energy-efficient and cost-effective designs tailored to client requirements.
Customer Service SpecialistFull Time
- Job Details:Customer Service Specialist Teleperformance – Cairo, Egypt August 2021 Delivered exceptional customer support for the AT&T account, catering exclusively to U.S.-based clients. Handled a high volume of customer inquiries, complaints, and technical issues, achieving a 99% first-call resolution rate. Enhanced customer satisfaction through proactive problem-solving and empathetic communication, contributing to an increase in Net Promoter Scores (NPS). Demonstrated strong multitasking skills by managing simultaneous customer interactions while utilizing CRM tools to document interactions accurately. Collaborated with team members to identify and implement process improvements, resulting in reduced average call handling time and enhanced service efficiency. Strengthened English fluency and cross-cultural communication skills, ensuring clarity and understanding for a diverse customer base.
Education
Bachelor's Degree in engineering
Ain Shams University (ASU)Jan 2019 - Jan 2024 - 5 yr
High School - Thanaweya Amma
El Salam Language SchoolJan 2019