Karim Mohamed Ibrahim Elsayed

Customer careFull Time

• Job Details: Collaborated with supervisors to escalate and address customer inquiries or technical issues.  Improved team performance by sharing technical knowledge and best practices during training sessions.  Maintained up-to-date knowledge of product and service changes.  Demonstrated empathy and active listening skills to rapport with customers and foster long-term loyalty.  Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.  Used ticketing systems to manage and process support actions and requests.  Communicated with customers regarding account services, statements, and balances.  Followed through on all critical inter-departmental escalations to increase customer retention rates.