Karim Mohamed Mansour
Assistant Manager at Teleperformance - Egypt
New Nozha, Cairo, EgyptWork Experience
Assistant ManagerFull Time
- Job Details:1.Follow Operational Processes and Standards to lead their team; ensuring that at least 80% of their time and efforts are dedicated to monitoring and coaching he agents 2.Support, motivate, evaluate, develop, and coach their team to continually meet and exceed their individual/team targets 3.Update their teams on a timely manner to the progress of their performance 4.Maximizing productivity in the team to ensure the desired performance and financial goals
Education
faculty of low in low
Helwan UniversityJan 2012 - Jan 2016 - 4 yr
Achievements
Accomplishments At Fawry account 1 - I created 2 teams ( inbound & back office ) with the same cost. 2- I made a strong system to work ( CRM ) instead of Tracking Emails. 3- I built a strong process still till now used. 4- took many LOB for Fawry partners like ( Elahly tickets - Tazkarty transportation - Wafarha ). :::::::::::::::::::::::::::::::::::::::::::::: at Vodafone Account 1 - I was a top achiever for 7 months. 2- I worked as ACM for 3 months as a task. 3- I worked with the retention team for 4 months. :::::::::::::::::::::::::::::::::::::::::::::::::::::::: At EG Bank 1- I don't have points of points to talk about as I worked for 5 months only and after that, I transferred to Samsung Egypt. :::::::::::::::::::::::::::::::::::: At Samsung account 1- I achieved my numbers from the first month Because I knew the nature of work in this account very well because I worked in it before as an RTA. 2- after 3 months only I transferred to the Social media team as supervisor till now
Skills
Languages
Arabic
FluentEnglish
Advanced