Karim Atef Mahmoud
Back Office Agent at Majorel Egypt
Heliopolis, Cairo, EgyptWork Experience
Senior Crisis specialistFull Time
Aug 2019 - Present -5 yrs, 10 months
- Job Details:Handling the severe cases with the customers globally Reporting the severe cases globally to the management Sending emails about the severe cases globally to highlight the incidents and to save customer experience Making a new process for the captain’s and customer’s complaints
Back Office AgentFull Time
- Job Details:Resolving Tickets for the customer Achieving quality process Achieving Target in FCR & Csat & AHT Supporting agents with any valid ticket
AgentFull Time
- Job Details:Supporting Customers’ Inquiries about different technical issues Handling customers Supporting customers with general info about internet Achieving target in AHT Ability to collect the amounts
Education
Bachelor Degree in Accounting
Ain Shams University (ASU)Jan 2009 - Jan 2013 - 4 yr
High School - Thanaweya Amma
EL TabaryJan 2009
Achievements
Quality certification in Customer Service for Quality Standards from Raya Contact 3 Times. Special mails from SWVL managers for achieving Quality standards score. Special Notes from Majorl's Managers for my achievement in Quality and Support.
Skills
Languages
English
Fluent
Training & Certifications
Quality Celebration
Raya Contact Centre·2016Principle of Banking
Egyptian Bankind Institution·2015English Language
American University in Cairo·2014Microsoft Office
Ain Shams university·2013Peach Tree
Ain Shams university·2013Customer Service and Banking
Alex Bank·2012Marketing Course
Ain Shams university·2011