KM

Karim Magdy

IT Specialist at Smart Coverage WE

Cairo

Work Experience

  • IT Specialist

    Smart Coverage WE

    Dec 2024 - Present -7 months

    • Job Details:Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures. Supported more than 300 employees and 73 stores for technical issues for hardware and software. Provided stable support using remote software tools and managed email configurations and network issues.

  • IT Help Desk Technician

    Rahem Group

    Jul 2022 - Jan 2023 -6 months

    • Job Details:Documented customer issues in the database to optimize processes and accelerate resolution. Led customer calls with strong communication skills, diagnosing and resolving technical issues utilizing both software and hardware solutions.

    • Education

    • Bachelor's Degree in Computer Science and Information Technology

      October 6 University (OU)

    Skills

    • Application Support
    • Troubleshooting
    • Debugging
    • Technical Issue Analysis
    • technical reporting
    • Application installations
    • strong communicator
    • Decisive approach
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