Karim Kotb

Customer Support SpecialistFull Time

• Job Details:• Manage inbound customer calls; relay messages and transfer calls to appropriate resources. • Address customer inquiries; investigate and resolve customer complaints and concerns. • Utilize consultative sales techniques to identify and secure up-sell and cross-sell opportunities. • Provide excellent customers service to all clients to ensure optimal satisfaction and retention. • Partner with the marketing team to ensure alignment between sales and marketing collateral.