Karim Kamal

Chief Operating Officer

• Job Details:orchestrated elite, five-star service experiences for an a-class clientele base—including vips, celebrities, and discerning repeat customers. built emotional intelligence and empathy into training systems, coaching teams to treat every guest with warmth, dignity, and attention to detail. served as the bridge between clients and staff—ensuring elite service delivery while protecting morale, culture, and trust across all levels. oversaw 100+ employees from varied socio-economic backgrounds, creating clear communication frameworks and dignity-first leadership practices. designed mentorship systems to upskill blue-collar staff into luxury service ambassadors without losing their authenticity. mediated client-service staff escalations with poise and fairness, earning trust from both stakeholders and workers. expanded operations from 2 to 6 l’oréal flagship salons while managing daily operations, service flow, and financial targets. created transparent systems to track inventory, productivity, scheduling, and revenue across locations. developed real-time reporting tools to manage client satisfaction, operational costs, and staff performance metrics. led celebrity collaborations and pr events to elevate the brand's public image while preserving its personal touch. built inclusive brand messaging that appealed to both luxury-seeking clients and everyday community members. partnered with ngos to provide vocational training for underserved groups, enriching both the brand’s purpose and talent pool. launched a data analysis department for predictive insights on pricing, performance, and customer behavior. developed internal budgeting and forecasting systems that balanced luxury investments with operational sustainability.

private banking associate