Karim Hosny AbouEl-Ala

Bosta

• Senior Account ManagerPart Time

  Oct 2019 - Present -5 yrs, 8 months

  Egypt , Cairo

  • Job Details:- Act as a focal point ( connector) between online merchants and shipping companies. - Respond to customer queries in a timely and accurate manner via phone and email. - Attend set up meetings with VIP clients. - Train clients in using our system, and orienting them with its features, rules and functionalities. - Following up on the shipping process using our internal system, beginning from the first step of the order until it is received by the customers. - Consult and give feedback to the merchants about the status of their order. - Gather customer feedback and share with our Product, Sales and IT teams. - Monitoring, up-selling the orders volume,
• Account ExecutiveFull Time

  Jul 2019 - Oct 2019 -3 months

  Egypt , Cairo
• Customer Success ExecutiveFull Time

  Oct 2018 - Jul 2019 -9 months

  Egypt , Cairo