Karim Hisham Abou-Seada

Senior Quality SpecialistFull Time

• Job Details:Key Responsibilities and Accountabilities: Planning •Assist in implementing and maintaining Quality Management Systems (QMS) in line with industry standards. Executing •Conduct internal audits and inspections to ensure compliance with ECC Group’s quality policies. •Assist in training employees on quality standards, policies, and best practices. Monitoring • Monitor key quality indicators and performance metrics to identify trends and areas for improvement. •Gather and analyze customer feedback to enhance service quality. Organizing •Ensure proper documentation of quality procedures, guidelines, and audit reports. •Support the development and revision of SOPs to align with best practices. Leading/Controlling •Identify non-conformities and recommend corrective actions to improve service quality. •Assist in implementing corrective actions based on customer complaints and audits. Developing • Promote a culture of quality awareness throughout the organisation. •Assist in risk assessments and compliance evaluations.

Supervisor Accreditation & Quality AssuranceFull Time

• Job Details:1. Quality Control & Assurance -Supervise and conduct quality control activities, including monitoring, reporting, and auditing academic and administrative processes. -Lead the design and implementation of quantitative and qualitative assessment tools, such as surveys, questionnaires, and evaluation forms. -Oversee class visits across campuses to monitor teaching effectiveness, handle complaints, and ensure compliance with quality standards. -Ensure the proper coding, documentation, and maintenance of University policies, procedures, and forms. -Review and approve the use of standard forms and templates to maintain consistency and compliance. -Document and track corrective and preventive actions (CAPA) for identified issues, ensuring timely resolution and effectiveness monitoring. 2. Accreditation Compliance -Act as the primary liaison with external accreditation bodies, ensuring compliance with all accreditation standards and requirements. -Coordinate the preparation and submission of accreditation reports, documentation, and self-studies. -Monitor changes in accreditation standards and ensure the University’s policies and practices are updated accordingly. -Lead internal audits and readiness assessments to ensure continuous compliance with accreditation criteria. 3. Data Analysis & Reporting -Supervise the collection, analysis, and interpretation of data related to teaching effectiveness, student satisfaction, and institutional performance. -Produce and present comprehensive reports, including professors/instructors’ evaluation summaries, exit surveys, and employer feedback reports. -Identify trends, gaps, and areas for improvement based on statistical analysis and recommend actionable strategies. -Develop and implement data-gathering mechanisms and procedures to enhance the accuracy and reliability of quality assurance metrics. 4. Team Leadership & Institutional Development -Lead, mentor, and develop a team of quality assurance professionals, fostering a culture of continuous improvement and accountability. -Collaborate with academic and administrative departments to promote quality assurance initiatives and institutional development projects. -Enhance and standardize quality control tools, processes, and methodologies to improve efficiency and effectiveness. -Represent the Quality Unit in University-wide committees, task forces, and strategic planning sessions. -Ensure adherence to the University’s quality standards, policies, and procedures across all campuses. 5. Strategic Initiatives -Stay updated on industry best practices, emerging trends, and advancements in quality assurance and accreditation. -Propose and implement innovative strategies to enhance institutional effectiveness and student outcomes. -Support the development and execution of ESLSCA-wide projects and initiatives.

Senior Officer, Accreditation & Quality AssuranceFull Time

• Job Details:QUALITY CONTROLLING •Perform quality control functions to accomplish business results, monitoring, and reporting ‎as per the Quality Unit plan.‎ •Select specific topics for review based on improvement requests, complaints, accreditation ‎requirements, no-active policy, and other factors.‎ •Maintain current and accurate records of all relevant communications, audits, corrective ‎action plans, and effectiveness monitoring.‎ •Develop quantitative and qualitative questionnaires.‎ •Visit classes conducted on the different campuses of the University.‎ •Handle complaints while conducting class visits.‎ •Responsible for coding the University’s policies, procedures, and forms.‎ •Ensure approved standard forms/templates are used.‎ •Conduct audit visits as requested by the Quality Manager.‎ •Document corrective and preventive actions for complaints.‎ •Monitor and analyze data to identify trends and make recommendations for improvement.‎ •Prepare reports and presentations on accreditation and quality assurance activities.‎ •Stay updated on industry best practices.‎ •Coordinate with external stakeholders "accreditation bodies".‎ STATISTICAL ANALYSIS •Produce professors/instructors’ evaluation summary reports each semester to monitor ‎teaching effectiveness to be presented to Quality Manager and Program Director. •Produce exit and employers’ evaluation summary reports and send them to Quality ‎Manager and Program Director. •Provide audit information, statistical data and recommend appropriate data-gathering ‎mechanisms, procedures, etc.‎ •Produce narrative reports summarizing quality control findings. ‎INSTITUTIONAL DEVELOPMENT •Enhance Quality Control tools. ‎ •Adhere to the University’s quality standards, policies, and procedures.‎ •Assist in maintaining the University’s accreditations and comply with their standards.‎ •Participate in assignments related to ESLSCA-wide projects.‎ •Produce required documentation.‎ •Maintain records in accordance with the University’s policies.‎