Karim Hesham

Customer Services Manager

• Job Details:Take ownership of customers' issues and follow problems through to resolution. Develop service procedures, policies, and standards. Maintain an orderly workflow according to priorities. Analyze statistics and compile accurate reports. Keep ahead of the industry's developments and apply best practices to areas of improvement. Setting customer satisfaction targets and working with the team to meet targets consistently. Hiring and training new customer service agents. Finding ways to measure customer satisfaction and improve services.