Karim Mohamed Harith

Customer Experience SpecialistFull Time

• Job Details:• Following up on courier and client complaints, as well as live operations to resolve issues in real time to guarantee the best possible service delivered successfully. • As a delegate, maintain and assist the team leader with all tasks directly while maintaining team morale to ensure that we provide our best to ensure that the client fully satisfied perfectly. • Create a complete dashboard using Excel for team members and track all company figures to ensure that we analyze our techniques and to improve the level of service with ourselves as well. • Ensure that the company's shortcomings addressed and that appropriate solutions investigated for all persons involved in the situation. • Achieved a satisfaction rating of 91%, implemented initiatives to improve customer loyalty and reduced customer complaints by 24%. • Handled "Live Chat" instances to ensure adequate investigation of our complaints and issues and suitable remedial action taken.

Cx-Technical SupportFull Time

• Job Details:FOLLOWED UP

Retail AdvisorPart Time

• Job Details:• Follow-up on all goods and create their own detailed reports in Excel to ensure that no errors or discrepancies during the season, with follow-up on what must be confirmed to be available and through the reports, the forecast for the following year calculated in a detailed form for each season. • Ensure that the team's morale raised through organizing events, conducting a weekly meeting, and following up on proposals. • Ensure that all consumers received suitable and satisfactory service, whatever the procedure, as long as within the company's appropriate bounds, in order to keep an active satisfied end user. • Managing the comments on our social media pages in order to evaluate our community and customers' experiences in attempt to improve our systems and tools for greater satisfaction.