Karim Hamed

Hr SpecialistFull Time

trainerFull Time

• Job Details:*Responsible for knowledge management on floor. *Sending knowledge updates emails to all agents. *Supporting agents on floor. *Identifying knowledge gaps through SMEs support form. *Delivering training sessions to agent to fill their knowledge gaps. *Delivering training to newly hired agents.  Communicating with clients and conducting calls with them as part of knowledge management.