Karim Hamed

Community ManagerFull Time

Social Media Moderation team leaderFull Time

• Job Details:1- I mange a team includes 17 agents. - Monitor their comments and messages. - Coaching them for their mistakes. - Handling their requests. - Making weekly schedule for all the team. - Update the team with all the news. - Daily briefing. - Weekly meeting. - Monthly one2one to deliver the KPIs to the team. - Communicate with the service managers of the counties in our scope to get the latest information in order to deliver it to the team. 2- We're responsible to answer the comments and the messages in all social media channels (Facebook - Twitter - Instagram - YouTube) within the service level. 3- We answer technical inquiries, sales inquiries, e-commerce inquiries and handling complaints cases. 4- Countries in our scope (Egypt - GCC Countries - Iraq - Jordan - Lebanon - Kenya - Pakistan - Morocco - Tunisia).

Social Media ModeratorFull Time