Karim Mohamed Habib
Senior Customer service Agent at Sutherland
Bolkly, Alexandria, EgyptWork Experience
Acquisition ManagerFull Time
REI
Aug 2022 - Apr 2023 -8 months
United States
- Job Details:Acquisitions manager I negotiate, seek out, finalize, and organize purchasing property deals for my clients.
Senior Customer service AgentFull Time
- Job Details:I am currently working for ATT account handling Mobility Sales and Support. I also Support the Floor and my Team by answering queries related to ATT as well as assisting Agents to achieve their Sales Target by Proactively explaining Sales Techniques and Handling Escalation Calls whilst Sending Internal communications with Latest Updates and Process.
Senior customer service agent - Team Leader - Support - Quality AuditFull Time
Emirates Airlines
May 2010 - May 2019 -9 yrs
United Arab Emirates , Dubai
TeamleaderFull Time
RTA
Feb 2008 - May 2010 -2 yrs, 3 months
United Arab Emirates , Dubai
- Job Details:my responsibility at the time was ensuring that my team was performing there duties accordingly, generating daily-weekly and monthly reports that reflected each individuals calls received break adherence quality scores and sales generated, in addition to resolving the customers query and solving exception cases. This being said I handled Escalation - Complain and Compliment calls, as well as evaluating a set amount of calls per agent and providing a positive constructive feedback or coaching if needed to each agent.
Education
Bachelor's Degree in Business marketing
American university in DubaiJan 2014
High School - IGCSE
International School of ChoueifatJan 2004
Skills
- Microsoft Office
- Microsoft Office 365
- Consultant
- Customer Care
- Customer Support
- Team Leadership
- Team management
- Team Player
- Team Coaching
- Customer Relations
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Languages
Arabic
FluentEnglish
FluentFrench
Intermediate