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Karim Saied Gabr

IT Service Desk Manager at Aman

New Cairo, Cairo, Egypt

Work Experience

  • IT Support Lead EgyptFull Time

    Americana Egypt

    May 2024 - Present -1 yr, 1 month

    Egypt , Cairo

    • Job Details:Managing SD team overall americana factories and offices
  • IT Service Desk ManagerFull Time

    Aman

    Dec 2023 - Present -1 yr, 6 months

    Egypt , Cairo

    • IT Senior Supervisor Service DeliveryFull Time

      Ora Developers

      Apr 2020 - Dec 2023 -3 yrs, 8 months

      Egypt , Cairo

      • IT ManagerFull Time

        DFC

        Dec 2016 - Apr 2020 -3 yrs, 4 months

        Egypt , Cairo

        • Job Details:Planning and implementing the office needs according to head count and structure and work on the annual budget related to IT needs in cooperating with management team. • Purchasing IT supplies and office needs (Hardware, Software, Licenses...etc.) • Handling contracts with suppliers for any supplies or services to be used for head office and branch office in Damietta. • Maintain devices (Computers, Laptops, copy machines, servers) as technical support and software installations (Windows 10, Server 2016, Office365, Creating new users on domains and mail accounts). • Brands have previous work on Dell(Server&Laptops), HP(Servers&Laptops&Switches), Cisco(Routers&Phones), Lenovo(Laptops), Panasonic (Phone systems). • Assisting in digital marketing related to work needs and moderating the Facebook page for company and put the strategy of sponsoring budgets and dates according to business needs and campaigns.
      • Education

        • Bachelor's Degree in Computer Science

          Modern Academy for Engineering and Technology (MIS)

          Jan 2006 

        • High School - Thanaweya Amma

          tawfikia

          Jan 2001 

        Skills

        • Microsoft Office
        • Microsoft Windows
        • Servers
        • infrastructures
        • supplies

        Languages

        • Arabic

          Fluent
        • English

          Fluent

        Training & Certifications

        • Prince2 Foundation

          Axelos·2021
        • ITIL Foundation

          Axelos·2013
        • Human resources

          AUC·2010
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