Karim fathy Elnagdy

Sales Trainer at Oppo Egypt

6th of October, Giza, Egypt

Feb 2021 - Present -4 yrs, 4 months

Jan 2019 - Feb 2021 -2 yrs, 1 month

Egypt , Cairo

Job Details:• Achieve Target Sales of the Branch. • Customer service. • Leading the work team to achieve the vision and goals of Vodafone Egypt. • Training new employees on the use of the system and how to achieve the target. • Conducting One-to-one meeting to motivate the team or developing the performance of the team work. • Monitoring and evaluating the performance of the team • Monitoring the quality of service provided to customers and the methods of sale used by the agent

Mar 2013 - Mar 2017 -4 yrs

Egypt , Giza

Job Details:• Handle all incoming/outgoing calls of the call center. • Provide follow up, occasional campaigns and call backs blended with normal inbound calls. • Provide best possible service to both external and internal customers to achieve highest level of csts satisfaction. • Handle and solve all inquiries, requests and complaints received via all channels (phone, mail and …etc.) • Communicate with other sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support • Communicate with other departments all relevant customer inquiries if applicable.

Bachelor's Degree in Bachelor ’s Degree In Commerce Accounting Department - Cairo University
Cairo University (CU)
Jan 2017