Karim ElNahas

Concentrix

• Microsoft Dynamics 365 support engineerFull Time

  Jun 2024 - Present -1 yr

  Egypt , Giza

  • Job Details:Provide advanced technical support for Dynamics 365 Finance andOperations by performing root cause analysis to identify and resolvecomplex issues. Act as a trusted advisor to product and engineering teams,contributing insights to enhance Microsoft products, diagnostics, andsupport processes. Demonstrate proficiency in database administration (Restore,Backup, SQL queries) and retail business processes, includinginventory management, merchandising, and customer service. Configure and troubleshoot POS systems, ensuring optimalperformance of printers, displays, scanners, hardware stations, andStore Commerce. Collaborate with cross-functional teams to align technical solutionswith business needs and optimize customer experiences withinDynamics 365.
• Technical AdvisorFull Time

  Apr 2022 - Dec 2023 -1 yr, 8 months