Karim ElGarby

Business Banking district headFull Time

• Job Details:• Managed daily sales activities of assigned district, overseeing multiple branches to achieve targets and enhance service quality. • Conducted meetings with clients to ensure high-quality service delivery and retention, leading to portfolio growth. • Reported district performance to Regional Head, enabling feedback for marketplace development and program improvement.

Deputy Branch ManagerFull Time

• Job Details:• Assist the Branch Manager in managing the daily sales and service activities held in the branch from managing the sales and service team, ensuring that the Sales budget is achieved while providing the requested service levels.. • Implement the budgeted sales targets and revenue growth by managing the sales and service team, monitor their daily sales performance and adjust the daily sales plan when needed to rectifying the sales plan • Support the sales and service staff in attracting new to bank customers from different segments (Wealth, plus, Business banking...etc) with quality portfolios and customer profiling requirements based on the bank’s strategy to achieve the required customer base mix • Conduct joint sales calls with different branch staff to meet current / prospect key customers, marketing a wide range of bank’s products, cross selling and deepening the relationship with those customers. • Ensure that the sales and service team are aware of the competitors’ different product offerings to be able to market the bank’s products through explaining the bank’s competitive advantage • Ensure sales and service team are referring customers to relevant alternative delivery channels for processing their requests to reduce cost, improve quality and efficiency. • Ensure that sales and service team are adhering to all Service standards set by the bank in terms of customer interactions, turnaround time adherence, branch ambiance, clean desk policy..etc to ensure full customer satisfaction and promote customer loyalty. • Manage the Branch lobby traffic to reduce waiting time, interact with customers to ensure that the lobby is well handled, directed, are tended to in high traffic hours making sure that customers have positive feedback before they leave the branch premises , as well as managing any customer dissatisfaction. Ensure the sales and service team handle customer complaints at first point of contact