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Karim Bekhit

Customer Experience Manager at Flyin.com

Nasr City, Cairo, Egypt

Work Experience

  • Customer Experience ManagerFull Time

    Flyin.com

    May 2019 - Present -6 yrs, 1 month

    • Assistant Contact Center ManagerFull Time

      Teleperformance Egypt

      May 2017 - Apr 2019 -1 yr, 11 months

      • Contact Center SupervisorFull Time

        Teleperformance Egypt

        Feb 2016 - Apr 2017 -1 yr, 2 months

          • Education

          • Bachelor's Degree in Business Administration

            Ain Shams University (ASU)

            Jan 2012 

          Achievements

          -Provided Consultations to Esnad Outsourcing group in Sep-2020 to restructure the entire Call center operation and processes for Etihad Airways to serve their goal of being an omnichannel airline. -Launched from the scratch and managed 3 online travel projects (Fursan.com, iTrip.com, and Holidayme.com) in Teleperformance.EGY with monthly revenue of +1.5 Million EGP and achieved sustainability +4 years and Business expansion to the budget and Staff up to 200%.

          Skills

          • Customer Experience
          • People Management
          • Communication
          • Negotiation
          • Quality Assurance
          • Operations Management
          • Project Management

          Languages

          • English

            Fluent

          Training & Certifications

          • Six Sigma Green Belt

            American Chamber of Commerce·2020

          • Project Management Professional (PMP)®

            Project Management Institute·2020
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