Karim Ali

Head of Partnerships & Customer ExperienceFull Time

Lifestyle managerFull Time

• Job Details: Manage an operational team of coordinators handling UHNWI and VIPs day-to-day lifestyle requests via different channels.  Successfully revamped all operations processes after designing and implementing all related SOPs for the internal & external processes to ensure operational efficiency.  Enhanced our user experience by improving and suggesting necessary improvements to Just Ask mobile app to provide an exceptional user experience, also working closely with the CRM team to suggest all the necessary improvements to provide our customers with the best experience.  Work with IT developing team on Improved the CRM functions to provide exceptional user experience to vendors and customers.

Lifestyle ManagerFull Time

• Job Details: Implemented a project to enhance the travel reservations process & successfully built an in-house travel platform, simplified the process to support customers on real time and improved service levels.  Looking after the quality audits for Aspire Lifestyles regional teams in USA & HKG.  Work closely with partners and vendor’s management, saved more than USD 300K of lost commissions after implemented a new commissions structure and registering the company as an official IATA travel partner.  Work closely with the global service delivery director on reviewing all the operational SOPs and do the required amendments to enhance our customer experience.