karim ahmed mohsen

Technical Support Call Center Representative at  Telecom Egypt (Xceed)

Luxor, Luxor, Egypt

 Telecom Egypt (Xceed)

Apr 2023 - Present -2 yrs, 2 months

Egypt , Qena

Job Details:• Provided exceptional customer support by responding to inquiries, troubleshooting technical issues, and delivering resolutions via phone, email, or chat in a professional and timely manner. • Diagnosed and resolved technical problems by analyzing symptoms, identifying root causes, and applying appropriate solutions to ensure efficient issue resolution. • Developed a deep understanding of the company's products, services, and features to assist customers effectively and educate them on product usage. • Built strong rapport with customers, demonstrating empathy, patience, and professionalism while understanding their needs and providing appropriate solutions.

ALAHRAM Stores, Electrical Appliances

Jul 2021 - Aug 2022 -1 yr, 1 month

Egypt , Luxor

Job Details:● Maintained accurate records of daily cash flow ● Entered all purchase transactions in Excel ● Operated cash registers and processed transactions ● Inventory count periodically weekly ● Conducted end-of-day reconciliation and reporting

uccd

Jul 2019 - Oct 2019 -3 months

Egypt , Aswan

Job Details:•Assisted in the preparation of financial statements and monthly reports. •Prepared financial statements and reports. •Conducted bank and account reconciliations. •Assisted in the preparation of annual budgets and financial forecasts. •Utilized accounting software, such as Excel, for data entry and record-keeping.