Kariem Moustafa Nassef

Customer Engagement ManagerFull Time

• Job Details:Responsible for developing, leading and supporting the Customer Service Officers, your duties will include; Developing, planning, and implementing all operational strategies of the Customer Service team. Optimising the customer experience through their support journey. Leading a team with a focus on resolving the customer’s request on first contact. Identifying opportunities for new business growth and opportunities for increased customer retention. Planning, prioritising and delegating workflow to the Customer Service team.