Karen Paula Caubalejo Remolona

Credit Cards, Loans, Mortgage and Billing Assistant Team Leader/ Customer Service/ Support

Dubai, United Arab Emirates

Capital One Bank

Aug 2016 - Aug 2018 -2 yrs

JP Morgan CHASE Bank and Company, Philippines

Jun 2013 - Jun 2016 -3 yrs

United Arab Emirates , Dubai

Job Details:Answers all inquiries from customers pertaining to credit cards and all banking transactions. Offers payroll services for businesses of all sizes. Ensures the accuracy and timelines of the processing of client payrolls and make sure all accounting requirements are met. Monitors and process claims for disputes and Fraud related concerns.

Macro Asia In- Flight Catering Services Philippines

Nov 2012 - May 2013 -6 months

United Arab Emirates , Dubai

Job Details:Delivers excellent customer service and supervise the kitchen of up to 20 staff. Very driven and was able to exceed clients expectation. Supervise co- chefs in preparing food for the guests/ clients. Practices food safety, and proper food handling.

APAC/ EGS- Expert Global Solutions / ALORICA Philippines

Oct 2007 - Oct 2012 -5 yrs

Job Details:Answer incoming calls from prospective clients and provides solutions including sales, customer care and technical and health support.

Financial Literacy 1 Management Training for Team Leaders and Supervisors Food Safety, Food Styling and Food Photography