Karen Yani

Senior Customer Care CoordinatorFull Time

• Job Details:-Responsible for providing the best customer service to customers by responding to their inquiries and resolving their concerns concerning the services provided by one health clinics. -Handling complaints by processing replacements and reporting to client team. -Aligning with various departments. -Developing techniques to increase the clients flow based on customers' needs and specifications to help the company generate more revenue. –Managing customer feedback via internal portal. -Checking on different portals the eligibility of information of clients -Managing approval's process. • Did and assists in some tasks with the quality department. • Aligning with the marketing team on evaluating the flow of customers in 2020 and 2021 using power BI. • Responsible for all the dental operations and aligning the operations department with the medical department.