KC
Karen Cucalon
Virtual Assistant at Francia Flinn Realtor
Managua, NicaraguaWork Experience
Customer Support Representative
WebHelp
Oct 2024 - Sep 2024 -1 month
Nicaragua
- Job Details:Assisted customers with inquiries regarding their bank accounts and credit reports. Documented and escalated cases, ensuring effective communication between departments. Provided case updates and transferred cases as necessary to appropriate teams.
Customer Support Representative
Ibex
May 2024 - Aug 2024 -3 months
Nicaragua
- Job Details:Delivered tier 1 resolutions for payroll issues, using the Toast platform and Salesforce. Answered inbound and outbound customer calls, utilizing the STAR method to analyze payroll data. Walked customers through the payroll software and collaborated with other teams to ensure smooth communication and issue resolution.
Ayatur Rahman Worldwide
Nicaragua
- Job Details:Coordinated classes and performed research for Spanish speaking sections. Designed marketing and promotional materials using Canva. Provided administrative support to the team.
Francia Flinn Realtor
- Job Details:Assisted on getting the leads on Propstream. Cold calling. Marketing and social media management. Email marketing and copywriting.
Education
Bachelor's Degree in Financial Modeling for Startups
UdemyJan 2024
Bachelor's Degree in Google Workspace
CourseraJan 2024
Bachelor's Degree in Microsoft Excel: Beginner to Advanced
UdemyBachelor's Degree in Curso Completo de Marketing Digital
Udemy
Skills
- Chat Support
- Customer Satisfaction
- Software as a Service
- Customer Service Expertise
- Effective communication
- Bilingual (English, Spanish)
- Phone Support
- Email Support
- Customer Onboarding
- Problem-solving and critical thinking
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Languages
English
FluentSpanish
FluentArabic
Beginner