KN
Karem Nasrallah
Legal Affairs Supervisor
Cairo, EgyptWork Experience
Tamweely Microfinance
Dec 2020 - Oct 2024 -3 yrs, 10 months
Egypt
- Job Details:Supervised a team of nine junior lawyers managing critical financial processes. Oversaw collection teams and coordinated timely reporting for default management. Monitored accounts to identify outstanding debts and planned recovery strategies. Contacted debtors, negotiated repayment plans, and resolved discrepancies. Maintained trust-based relationships with debtors to avoid future payment issues. Escalated unresolved debts to management and initiated legal proceedings when necessary. Regularly updated account statuses and ensured compliance with legal requirements.
Knights Constructions
Apr 2018 - Dec 2020 -2 yrs, 8 months
Egypt
- Job Details:Monitored accounts to identify outstanding debts and planned recovery strategies. Contacted debtors, negotiated repayment plans, maintained trust-based relationships with debtors to avoid future payment issues. Escalated unresolved debts to management and initiated legal proceedings when necessary.
Customer Support Representative
Dr. Osman Specialized Hospital
Jul 2016 - Apr 2018 -1 yr, 9 months
Egypt
- Job Details:Handled inbound and outbound calls, addressing patient inquiries and insurance processes. Provided face-to-face support for patients, including documentation and follow-ups. Coordinated inter-department communication and arranged callbacks for patient updates. Executed patient follow-up campaigns and assisted with payment collections.
Education
Bachelor's Degree in Law
Cairo University (CU)Jan 2013
Skills
- Process Improvement
- Customer Service & support
- Customer satisfaction & experience management
- Strong negotiation and persuasion
- Problem-solving and attention to detail
- Excellent communication & interpersonal skills
- Legal document drafting (Arabic)
- Knowledge of legal compliance and requirements
- Adept at drafting professional emails and legal correspondence in Arabic
- Debt collection and recovery strategies
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Languages
Arabic
FluentEnglish
Intermediate