Karem Mohamed

Customer Support ManagerFull Time

• Job Details:● Speaking with clients and managing the sales order fulfillment process in an optimal way ● Supporting Sales Reps in upselling the products in a proactive manner ● Cooperating with internal departments regarding sales/order requests ● Complying with company policies and procedures ● Performing other responsibilities/duties that may be assigned

Travel Operations ManagerFull Time

• Job Details:● Managing travel documentation ● Controlling over day-to-day operations ● Ensuring tour operations follow corresponding regulations and requirements ● Handling tour assignments

Tour LeaderFull Time

• Job Details:● Leading tour groups and handling logistics while on outbound tours from Sharm el-Sheikh to Cairo ● Providing tour briefs, information on logistic arrangements and tour destinations ● Coordinating with relevant parties to ensure smooth operations for tours and travel coordination with bus captains ● Addressing travel queries of tour groups and responding to tour groups' complaints ● Providing feedback from tour groups to operations department ● Respond to emergencies and unexpected situations during tours ● Review feedback from tour groups on tour services