Karem Mostafa ALlithy

IT Technical Support RepresentativeFull Time

• Job Details:In my previous role, my responsibilities primarily involved providing technical support to customers. I was tasked with troubleshooting and resolving issues related to both hardware and software systems. This included assisting customers via phone, email, and chat to ensure prompt resolution of their technical problems. I also maintained detailed documentation of all customer interactions and solutions provided. Additionally, I stayed updated on product features and updates to better assist customers with their inquiries. Collaborating closely with other departments, such as engineering and product management, was also essential in handling more complex technical issues effectively.