Kareem Tareq Mahmoud

Operations ManagerFull Time

• Job Details:Staff Management *Employee evaluation (promotions/bonus/deductions) *Daily tasks follow up & supervision *Employee welfare *Maintain Employee vacation rotation log (adherence to vacation allowances & deductions as applicable) on our software crewingo. *Ensure team's presentable image is maintained wearing their t-shirts & look fresh. *Weekly directional meetings with department heads. *Monthly meeting with departments without heads to hear all their issues & solve them. *Embrace the open door culture for all staff. Front desk supervision & reservation *supervise on Check-in & out system inputs according to finance needs. *Supervise on check-in process including governmental log book, guest's Ids & information. *Supervise the check in orientation & make sure that all needed information is mentioned clearly by the front desk operator. *Follow up on phone calls responses using our software Callyzer. *Ensure all tools of communication between Reservation, front office, HK & F&B is in place & operating smoothly. *Ensure all wedding & corporate requests are replied to & deals are being closed. *Ensure all reservation individual forms are done daily & nothing is exceeding 24 Hrs. Rooming management *Supervising on HK adherence to standards in Hygiene & rooms conditions. *Come up with plans & ideas for rooms renovations & development. *Follow up on the smoothly flow of information between HK & Front office for better guest experience. Maintain guest experience *Ensure Adherence of the whole site to the standards of hygiene & safety. *Answer guest queries & respond to their special requests. *liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests *Encourage guests to leave feedback & reviews on social media platforms *ensure the whole place vibe is welcoming and reflecting the image we want to share with guests *ensure discounts & special rates are applied to whom deserves &can give exceptions *Handle any guests problem or concern. Events & holidays *Execute events with excelence. *Suggest new event's ideas & plan them *Follow up with holidays & vacations Kitchen, Buffet & warehouse * Ensure Kitchen is following standards * Take random feedback from guests * Analyze feedback data filled by guests * Ensure Bar & service are following standards. * Ensure receipes are updated by the head barista & head chef. Maintenance, facilities, renovations & Safety *Supervise any needed maintenance & plan weekly & monthly maintenance plans *come up with new rennovation ideas for the whole site & plan them *mind any safety issues & ensure fire extinguishers are always set & valid *always ensure survallience cameras are working fine. *always check on Room's interiors & come up with fresh comfy ideas Reports & archiving Manage weekly & monthly reports presented to the co-founders . Other *Deal with any governmental representatives. *Deal with any Mountain View request or issue. *manage cost reduction programs *suggest site developments & renovations and promotion ideas *Help in hiring process

Assistant Business ManagerFull Time

• Job Details:• Managed to get new raw materials and open opportunity for new menu plates. • Maintain good customers services with the restaurants floor manager in peak busy periods. • Provide financial and operation reports to management. • Keep tracking food and beverage shortages to ensure stocking and restocking to not to affect quality and services offered and promised. • Develop and implement strategies for purchasing area aligned with the company’s food and beverage objectives. • Responsible of restaurant system documentation and updates to keep track record of daily activities. • Administer performance of all service and kitchen staff and schedule and evaluate all restaurant operations. • Responsible for the overall business functions of keeping the restaurants running. These tasks include ordering, financial planning, supervising employees, maintaining sanitation standards in public areas and kitchen or beverage preparation areas, and monitoring safety. • Maintaining communication with vendors to ensure that food supplies are adequate and prices are competitive. • Negotiating price and terms of products with suppliers. • Preparing & processing requisitions, purchase orders & invoices for purchases. • Manage the operation of the purchasing department; train employees on proper goods receiving and storage methods.

Operations ManagerFull Time

• Job Details:Purchasing, Store Management and Cost control: • Managed all operations behind big events running in parallel in three locations that had over 800 attendees each in peak periods. • Established good and professional relationships with clients as well as vendors and suppliers. • Managed big clients’ requirements and maintain good and long relationship with them. • Conducted intensive and deep product research and sourcing new suppliers and vendors for Red Sea area. • Managed to cut raw materials prices and cost optimization by 50%. • Established supplier selection criteria based on prices, delivery and quality. • Created and maintained database for food and beverage inventory stock including up-to- date pricing and also high quality rare raw materials that were imported for specific areas. • Ensure all stock is packaged appropriately and delivered to the correct location in a timely manner. • Established inventory system, entries and outputs and validity dates. • Managed store workers and drivers on their daily tasks. • Ensured cleanliness of all areas, keeping storage areas clean and tidy and in strict compliance with hygiene regulations. • Adhered to all Health and Safety procedures particularly relating to food and beverage items. • Conducted inventory audits to determine inventory levels and needs. Accounting: • Lead end of year financial closing with headquarters. • Supervised accountants and cashiers in the branch. • Managed accounts payables and account receivables (i.e. processing invoices/bills and paying vendors) • Managed auditing periodic auditing process. • Managed cash flow with the company versus vendors payment and schedule payments. IT Support: • Installed and configure computer hardware, software, systems, networks, printers and scanners. • Monitored and maintained computer systems and networks. • Acted as technical support across the company personally or remotely.