
Kareem Wafik Soliman
Financial Consultant
New Cairo, Cairo, EgyptWork Experience
Financial ConsultantFull Time
- Job Details:Insurance Scheme advisor (Life & Non-Life) ACE Group October 2012 – August 2013 (11 months)Cairo 1. Financial Consultant; A. Long-Term Investment planning. - Financial planning & savings programs. - Pension program planning. 2. Insurance Scheme Advisor; A. Advising best insurance scheme for customer requirements. B. Negotiations & Delegations Executive. Business Development: A. Generating leads that result in sales for individual and group policies. B. Maintaining strong relationship with prospects & existing customers. C. Presentations and oversee leads to close sales.
Business Development ExecutiveFull Time
Etisal International
Dec 2011 - Aug 2012 -8 months
Egypt , Cairo
- Job Details:• Generating & profiling quality leads that result in sales. • Develop and execute sales/marketing proposals. • Make presentations to clients. • Build good relationships with potential and existing clients. • Work with team to achieve sales performance targets. • Oversee projects to completion.
Customer Service/Call Center AgentFull Time
Teleperformance
Jan 2011 - Aug 2011 -7 months
Egypt , Cairo
- Job Details:Call Center Agent in Wind Mobile Account, (Canada).
Customer Service ExecutiveFull Time
Axa Insurance, Gulf
Nov 2007 - Dec 2010 -3 yrs, 1 month
United Arab Emirates , Dubai
- Job Details:1. Acting as regional first contact point for more than 200,000 members. 2. Executing and maintaining regional prospects/customers benefits and affairs. (enquiries, complaints, renewals, claims justification & re-opening/reconsideration, etc..) 3. Handling Inbound & outbound calls for personal & corporate lines whichever related to medical insurance concerns. 4. Medical scheme advisor. 5. Handling American Express worldwide customers cases visiting the Gulf region in coordination with AXA assistance - travel UK & Dublin with regards to emergency medical, travel & luggage claims. 6. Involved in key performance indicator analysis with regards to call center system & activity registration of the CS medical team. 7. Provided creative customer oriented solutions and better approach for brand & product awareness to AXA Gulf customers.
Education
College Diploma in Diplomacy & Consular Representation
Arab Academy for Science, Technology and Maritime Transport (AAST)Jan 2015 - Jan 2015 - 0 Month
Bachelor's Degree in Foreign Commerce/International Trade & Development
Advanced Academy El-haramJan 2009 - Jan 2012 - 3 yr
High School - Thanaweya Amma
Ramsis Scientific SchoolJan 2003
Skills
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Office
- Microsoft Excel
- Customer Service
- Sales
- Insurance, Healthcare
- Business Development
- BPO
- International Sales
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Languages
Arabic
FluentEnglish
FluentFrench
Intermediate
Training & Certifications
Diplomatic corps & consular affairs
International College of Cambridge, UK·2013Microsoft Excel
New Horizons·2008Customer Service & Telephone Excellence
Matrix Training Solutions·2008