Kareem Osama Sergany

Helpdesk Specialist Eng.Full Time

• Job Details:• Provide first line support to Users by providing analysis and resolution of the issue. • Provide the suitable solutions for any HW / SW issue within the agreed on SLA and based on the criticality of the issue. • Record and track incidents, complaints or requests. • Support deployment of client applications and required PCs SW. • Create and maintain images for Windows , Office, and standard Beyti applications o PCs. • Responsible for HW replacements and maintain users data.