Kareem Ezzat

Business Banking Relationship ManagerFull Time

• Job Details:To drive the Business Banking sales process through developing relationships with key targeted clients and attracting NTB customers that suit the Business banking criteria, to maximize market penetration and achieve the annual Budgeted plan. Effectively handling up to 100 relationships with average total portfolio of LE 500M 1. Grow current business, maximize customer penetration, and meet set business plan through conducting sales meetings with targeted clients 2. Attract new Business banking companies to maximize Bank’s liabilities, assets, and trade finance as well as cross selling CIB’s affiliates 3. Offer Business Banking products to targeted customers based on their size and segment to best suit their needs 4. Respond and follow up on sales inquiries for targeted clients to comply with the set level of service & ensure customer satisfaction 5. Handle customers’ complaints properly, directs them to the relevant channels and recommends solutions to evade re-occurrence and ensure they are closed within the set TAT 6. Responsible for the continuous update of the Business Banking customer data & KYC to develop & improve the database with the support of the Business Banking Service Officers . 7. Report inflows and outflows on daily basis to monitor performance against set budgets 8. Prepare Call Memos for current business banking customers to report their market situation frequently through site visits, phone calls and checking the suppliers and buyers’ lists Policies, Processes and Procedures 9. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner 10. Follow the day-to-day operations related to own jobs in the Business Banking department to ensure continuity of work 11. Complies with all CBE regulations

Business Banking Service OfficerFull Time

• Job Details:To handle Business Banking customers after sale services provision and act as a backup for the Business Banking Relationship Managers and Senior Relationship Managers located in the Distribution Channels to avail them more time and space to perform outdoor sales activities and hence contribute to the segment’s overall financial performance and improve service standards 1. Serve Business Banking customers and provide after sale services to enhance customer experience (such as facilitating transactions, completing documents to speed up the processes) 2. Handle related account opening procedures for Business Banking companies and ensure they are finalized efficiently 3. Follow-up on the Business Banking customers’ instructions and liaise with back office and all support units for transactions processing to ensure customers’ instructions are timely processed as per Business Banking Management SLA & SOPs guidelines 4. Handle all queries about Business Banking customers that was directed to him through other departments such as Customer Service, Call Centre, AFU, Customer Care Unit, Compliance, and Central Operations …etc to ensure customers’ queries are handled appropriately 5. Support the Business Banking Relationship Manager/Senior Relationship Manager with the update of the Business Banking customer data & KYC to develop & improve the database 6. Handle all memos related to Relationship Managers/ Senior Relationship Manager daily sales activities (ex. concession, special pricing, etc...) to maintain and improve TAT 7. Prepare Credit Facility Report (CFR) for fully secured facilities and provide it to the business Banking Credit Analyst 8. Handle minor sales activities in coordination with the related Business Banking Relationship Managers/ Senior Relationship Manager in terms of sales calls and customer handling to increase sales and achieve set plan

Senior bankerFull Time

• Job Details:Operational Functions · Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance. · Introduce alternative channels to customers to reduce traffic in branches according to bank SOP’s. · Process all the cash counter transactions accurately in accordance with the set objectives. · Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault. · Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual. · Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs. · Adhere to the bank standards related to the average waiting & serving time in addition to the productivity reports. · Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance. · Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to. · Check counterfeit currencies, checks and identities. Reporting · Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction & to reach customer delight · Be attentive to any possible frauds and risks and provide customer feedback to direct supervision. · Deviations and exceptions reporting in branch monthly exception report in a timely manner · Policies, Processes and Procedures · Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner. · Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures · Adhere to the bank clean desk policy Day- to-day operations · Follows the day-to-day operations related to own jobs in the concerned department to ensure continuity of work Compliance · Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.