Kareem Badr Eldin Darwish

Assistant Learning and development ManagerFull Time

• Job Details:• Preparing annual executive report for training department • Conducting Training needs analysis meetings with department heads. • Setting and executing training plans linked with company strategies and goals. • Conducting performance management cycle awareness sessions • Leading and conducting the monthly trainers’ communication meeting for 21 departmental trainers to discuss their progress versus their 6 months training plan, their compliance to IHG brand standard, discussing any bending issues, communicating new brand standard requirements and train them to develop their departmental colleagues • Conduct management orientation to newly hired department head or assistant department heads to comply with the hotel standard • Screening, Interviewing and selecting students for having internship • Managing and coaching the training officer to coordinate English course in the hotel Achievements to date: - • Responsible for delivering 21518 total training hours in 2016 for 1300 Employee as L&D department either by myself or by managing other departmental trainers or champions whom I have trained, I was responsible for delivering 269 training hour by myself, either soft skills or new hires orientation or IHG branded initiatives for 1300 Employee. • Enhancing the 21 departmental trainers by engaging them during a monthly trainers’ communication meeting to have a strong communication, developing them by providing a different training topic on a monthly basis. • Being IQ program champion with the IHG programs manager to ensure high quality of service and being an internal quality auditor (80% total score of Employees Product knowledge by 2016) • Being the champion of service behavior and standard implementation. • Setting action plan for Implementing IHG Foundation week “IHG Responsible business activity” and conducting a daily meeting with our 7 team members. • Responsible for IHG Academy “summer training program”.

Training SupervisorFull Time

• Job Details:• Insure instructor-led and online training programs run successfully. • Champion of the hotel Training and Human Resources departments Brand Standards implementation. • Assist the Training Manager in implementing IHG training Standards. • Initiate, innovate ideas enhancing an overall positive guest experience. • Assist my training manager in setting training plans and executing training strategies. • Assist my training manager on holding the monthly trainers communication meeting with 22 departmental trainers to discuss their progress versus the 6 months training plan, their compliance to brand standard requirements, discuss any outstanding issues, communicate new brand standard requirements, and deliver new training topics for them to cascade it to their departments. • Responsible for IHG Academy summer trainees project. • Supervise my team members and implement leadership skills. • Conduct Training sessions , either remedial or obligatory or mandatory or for development.

Senior Training officerFull Time

• Job Details:• Responsible for new hired employees’ induction and on boarding. • Champion of brand orientation training sessions. • Update Training manuals and colleagues files. • Communicates with hotel departmental trainers or other colleagues concerning the implementation of monthly training calendar with reference to IHG brand standards. • Maintain a positive work environment that supports the annual team members' satisfaction survey • Assist departmental trainers to comply with IHG Standards. • Conducting Training sessions , either remedial or obligatory or mandatory or for development • Being the Champion of Service Behavior Standard implementation to conduct a refreshment Training session for it whenever it is needed. • Solicit feedback and build relationship to drive continuous improvement in guests and colleagues satisfactions • Assist in providing , updating colleagues and managers Handbooks