
Kareem Adel Abdel Megied
Director -Consultation Services and PMO at Reach
Cairo, EgyptWork Experience
Operations ManagerFull Time
- Job Details:Leading Service Delivery , Project Management , Quality Assurance and Supply Chain (Procurement , Warehouse, Logistics) teams to achieve company objectives .
Director -Consultation Services and PMOFull Time
- Job Details:- Consultation in the field of ICT Strategy , ICT Management & Control and implementation of ISO 20000 , 27001 , PCI DSS and COBIT . - Implement ICT standards in multinational and large scale organization Such as ISO 20000 for IT Service Management for AXA Insurance , ISO 27001 for SCCT , ISO 27001 and 9001 for Egyptian Stock Market Data Center , ISO 27001 for Saudi Arabia Government sector institutes . - Evaluate the efficiency, effectiveness and compliance of operation processes and provide recommendations - Improve ICT Departments performance via applying enhancement projects and recommend tools and technology - Develop Information Security Management Systems including vulnerability assessment , Penetration Testing and Risk Assessment Activities - Provide Information security , ITIL and Project management training - Manage Projects of implementing standards and improvement and assist in internal audit before certification . -Support defining business requirements for IT requests and assist with creating the appropriate and standard documentation required for demand management . - Support Global IT Management by applying cost effective methodologies - Support IT Governance , Risk and Compliance .
IT Projects & Governance LeaderFull Time
Mar 2016 - Sep 2016 -6 months
Egypt
- Job Details:Manage information security policies, and procedures. Conduct Internal Audit for ISO 27001 Compliance and Audit vs APMT global information security standard . Manage IT Procurement and Cost saving projects . Manage IT Programs and Projects , Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities. Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies. Directs technological research by studying organization goals, strategies, practices, and user projects. Completes projects by coordinating resources and timetables with user departments and data center. Verifies application results by conducting system audits of technologies implemented. Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures. Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements. Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action. Maintains quality service by establishing and enforcing organization standards. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Contributes to team effort by accomplishing related results as needed.
IT Team Leader- OperationsFull Time
Sep 2013 - Mar 2016 -2 yrs, 6 months
Egypt
- Job Details:Job Duties : - Research & recommend new technologies which fit for business . - Manage IT Procurement and Cost saving projects . -Create IT A3 Strategy - Planning & Budgeting for IT Department (Capex , Opex & Annual Operations Plan) - Managing IT Operations (Service Desk , Data Center , Tetra Radio Service , Operations Support , Office Support , Projects and implementations) - Responsible for Vendor Management . - Responsible for IT Training -Leading IT Operations team (9 people) Seniors , Juniors and Technicians . Achievements : - Leading implementation of new Production system with minimum downtime . - Leading team to save cost of $ 160 K in 2014 and $ 200 K in 2015 - Initiate Continues Improvement projects to decrease service desk requests resolution cycle to save users time and increase productivity . - Initiate Virtual Desk Infrastructure project as a strategy to Reduce TCO , electricity , CO2 and increase security of endpoints .
Senior Technical IT SpecialistFull Time
Mar 2013 - Sep 2013 -6 months
Egypt
- Job Details:- Leading Technicians during shifts to deliver IT Service . -Support users in hardware , software and system problems . Support yard operators and supervisors in the terminal in LXE equipments problems Monitor network traffic , backup daily job ,applying security updates on all servers Working with technologies and vendors such as websense spam filter , web filter , mcafee antivirus , MS active directory , PRTG ,MRTG , CCTV , Cisco WLSE and AP1240 , blackberry server , TOS "Terminal Operating System " , ERP "IFS" , SUN Solaris 10 OS Inventory management - Involved in IT Cost saving Projects .
Technical IT SpecialistFull Time
Oct 2009 - Mar 2013 -3 yrs, 5 months
Egypt
- Job Details:Support users in hardware , software and system problems . Support yard operators and supervisors in the terminal in LXE equipments problems Monitor network traffic , backup daily job ,applying security updates on all servers Working with technologies and vendors such as websense spam filter , web filter , mcafee antivirus , MS active directory , PRTG ,MRTG , CCTV , Cisco WLSE and AP1240 , blackberry server , TOS "Terminal Operating System " , ERP "IFS" , SUN Solaris 10 OS Inventory management - Involved in IT Cost saving Projects .
Network Field EngineerFull Time
MTA Networks
Oct 2008 - Oct 2009 -1 yr
Egypt , Cairo
- Job Details:Technical Support & implementation of new projects . Installing and Configuring Network Equipments for Customers. Presales Tasks (Studies, analyzes and responds to tenders. Organizes and conducts company solutions demonstrations, Assists in writing technical proposals and solutions.) Working with technologies and vendors such as Motorola WiMax , Cisco products , Asterisk VOIP , Cabling , Wireless ,Peplink load balancer , Exinda for monitoring and optimization , barracuda spam firewall and web filter . Sample of projects: Shrouk Hospital Installing and configuring full coverage Wi-Fi Installing and configuring PoE Planet Switch Managing a project of extending Cabling Infrastructure Installing Firstspot a Windows-based WLAN Access Server Ministry of Agriculture and Land Reclamation Installing and configuring Exinda monitoring and optimization box Duravit Maintaining Motorola WiMAX PTP 300 connection between two sites Configuring fail-over on Cisco ASA 5510 Maintaining Cisco ASA 5510 Configuring DrayTek router load balance Cadbury Egypt Installing FXS and FXO voice interface cards Qarun Petroleum Company Maintaining and configuring Cisco VPN 3005 Concentrator
Education
Msc of Engineering in Information Systems
University of Applied Sciences Technikum WienJan 2015 - Jan 2017 - 2 yr
Bsc of Engineering in Systems & Computers
Al-Azhar UniversityJan 2002 - Jan 2007 - 5 yr
Skills
- Microsoft Products
- Customer Service
- Wireless
- Leadership
- IT Support Service
- Infrastructure
- Networking
- Coaching
- Cloud
- IT Security
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Languages
English
FluentArabic
FluentGerman
Intermediate
Training & Certifications
ITIL Expert
Simplilearn·2016COBIT Foundation
ISACA·2016Visual Thinking - Workshop
Impact Hub Vienna/Austria·2015ITIL Foundation
EXIN·2015Leading Others
Maersk Copenhagen·2014PMP
Global Knowledge·2014Cisco Data Center Specialist
Cisco Systems·2014ITIL Foundation
Global Knowledge·2013Coaching For Performance
Global Knowledge·2013CEH v.7
EC Council·2012Certified Ethical Hacking v.7
Global Knowledge·2011Six Segma - Yellow Belt
SCCT - Internal Training ·2011OCP
Oracle·2011Vmware Vsphere v.4
Global Knowledge·2010MCP
Microsoft·2009ICDL
The European Computer Driving License Foundation Ltd ·2009MCIT Professional Training Program
Global Knowledge·2008CCNP
Cisco Systems·2008JNCIA
Juniper·2008CCNA
Cisco Systems·2008