Kareem Youssef Rabea

Fraud AnalystFull Time

• Job Details:Egypt 1. Transaction Monitoring - Analyze real-time transaction alerts triggered by the SmartVista system. - Investigate flagged transactions by reviewing customer history and identifying patterns suspected of fraud. 2. Customer Verification and Fraud Response - Contact customers for identity verification and to confirm transaction legitimacy. - Temporarily block cards for suspicious transactions and reactivate or replace them based on customer feedback. - Collaborate with the Call Center to ensure seamless handling of customer complaints and follow-ups. 3. Cashback Misuse Investigation - Monitor customer behaviour for cashback misuse, such as repeated transactions at the same merchant or POS. - Escalate confirmed misuse cases to management and the commercial team for further action. 4. Trigger and Alert Management - Evaluate and flag alerts received from SmartVista, marking them as resolved (negative) or requiring further action. - Continuously improve the accuracy and relevance of triggers to minimize false positives and identify evolving fraud patterns. 5. Reporting and Documentation - Maintain detailed records of all fraud alerts, investigations, and resolutions. - Provide regular reports to management on trends, flagged transactions, and fraud prevention effectiveness. 6. Enhancements to Fraud Prevention - Collaborate with external partners, such as Visa or Mastercard, to stay informed about global fraud trends. - Conduct regular audits and tests of system triggers to ensure their effectiveness and adaptability. - Implement predictive risk models using advanced analytics to identify potential fraud before it occurs.

Senior Back Office ExecutiveFull Time

• Job Details:- Receive tickets via email or live support to solve the customer inquiry/issue. - Troubleshooting Software problems, case upload issues. - Coordinating internal requests from other departments related to cases that are missing information required from the customer. - Handling Requests regarding Case Status update .

Live Chat AgentFull Time

• Job Details:I Communicate with customers through live chat or email to answer questions about huawei products , tracking product shipment , solve Software & hardware problems, and troubleshoot.