Kareem Waleed Hanafy

Senior Business Process Improvement SpecialistFull Time

Senior Process Improvement SpecialistFull Time

• Job Details:o Reviewing the group’s current policies and capturing (As-Is) processes. o Conducting meetings with process owners and stakeholders to have clear understanding of the current work operations/procedures/activities. o Making Gap Analysis on existing policies and captured (As-Is) processes to identify improvement areas and work on them. o Proposing new processes and developing new ones, based on best practices, Gap Analysis results and solutions proposed from owners/stakeholders, o Documenting agreed-on policies/processes - including SLAs and KPIs - after finishing the definition phase. o Creating implementation plan including all process prerequisites in the form of action items and responsibilities, to be fulfilled within an approved timeline. o Measuring process performance by analyzing collected KPIs’ reports, then creating a dashboard to present the concluded insights, required for future enhancement.

Business Process Management SpecialistFull Time

• Job Details:- Process/ Policy Definition: o Capturing (As-Is) status through conducting interviews/ meetings with concerned process owners o Meet with concerned entities to grab business requirements in order to understand activity needs and flow of operations. o Conduct interviews/meetings with concerned process owners to define and map “As-Is” processes and agree on process inputs/outputs to ensure standardization and consistency. o Defining the company’s policies and processes with the owners, studying and implementing the best practice related to the scope of each process and policy. − Documentation: Creating detailed documentation including concerned parties’ roles and responsibilities, SLAs and process flow diagrams. − Document Control: Reviewing policies and processes documents in terms of content and formatting and generating code structure for each document. − Other: o Testing “KMS” project: the system responsible for providing all the company’s documents related to its policies and processes. o Creating “Use Cases” for the “KMS” project. o Attending and sharing in the preparation for ISO external Audit for 2 consecutive years (ISO 9001, 14001, 45001).