Kareem elsayed Wafy

Attijariwafa Bank Egypt

• FINANCE COORDINATORFull Time

  Jun 2021 - May 2023 -1 yr, 11 months

  Egypt , Cairo

  • Job Details:Work closely with Finance Officers and underwriters as a Focal Point to ensure that Finance Applications are processed efficiently and accurately, collaborating with all required departments through a set turnaround time assigned for each department thereby ensuring no delays and all required documentation are available and valid • Salvage requests after a Rejected or Declined decision (Unsecured, secured finance, overdraft, etc.) from branches, payroll and sales teams • Conduct Branch Visits to train Relationship Managers on the Credit underwriting policy to enable them to use the right approach/methods and to increase the approval rate, adopting clean checking mechanisms • Assist & mentor team members to quickly workout Income/DSR calculations and easily read I-score reports • Responded to customer inquiries and complaints in a timely and professional manner, achieving a 95% customer issue resolution rate. • Manage conference calls to support and solve system issues or failures on behalf of the Credit Underwriting unit/ITD. • Provided exceptional customer service, guiding premier customers in selecting the best products suited to their needs, or Solving request resulting in a 10% increase in customer satisfaction.
• Telesales RepresentativeFull Time

  Apr 2019 - Jun 2021 -2 yrs, 2 months

  Egypt , Cairo

  • Job Details:Enhanced Priority Banking sales & promoted cross selling of bank products to existing potential priority Clients through excellent marketing efforts. • Recorded contact information of customers and potential customers in internal database. • Opened new accounts and documented personal, demographic, and payment information in system.