Kareem Raafat

senior operation managerFull Time

• Job Details:1. RESPONSIBLE for daily service and problem resovle for all the recharge users, especially for the VIP users whose recharge amount reaches certain levels. 2. RESPONSIBLE for collecting suggestions and advices from users on how to improve the customer service and the app itself and out put reports on a bio-weekly basis. 3. RESPONSIBLE for optimizing the supporter and VIP's user experience by carrying out plans and surveys while necessary.

Senior operation managerFull Time

• Job Details:* Responsible for Developing Marketing tubes . * Responsible for managing events, host agencies performance and recharge agencies * Responsible for financials' ( payments gateways , Wages and commissions sheets )

Application Manager Associated MENAFull Time

• Job Details:* Responsible for Developing Marketing tubes . * Responsible for managing customer service , accounts' managers and operation team . * Responsible for financials' ( payments gateways , Wages and commissions sheets )