Kareem Omar

Sumerge

• Software EngineerFull Time

  Jan 2025 - Present -5 months
• Associate Software EngineerFull Time

  Jul 2024 - Jan 2025 -6 months

  Egypt , Cairo
• Technical Operations and support engineerFull Time

  Jan 2024 - May 2024 -4 months
• Associate Technical Operations & Support EngineerFull Time

  May 2022 - Dec 2023 -1 yr, 7 months

  Egypt , Cairo

  • Job Details:Leverages support processes, systems, and tools to resolve a variety of technical problems. Reaches clients either via phone, email or chat with an appropriate action plan. Owns problems through resolution, properly escalate unresolved issues to appropriate internal teams (software developers, system admins ...etc). Manages, prioritizes, and responds to cases within defined SLA’s. Provides prompt, efficient, detailed, customer-oriented service. Creates and maintains problem resolution procedures. Ensures all issues are properly logged. Investigates application issues and customer-driven production problems Performs technical troubleshooting of issues, resolution and document the solution for issues. Identifies and develops tools, techniques, and procedures for improving the performance, availability, and reliability of applications Works with development and engineering teams to design and refine processes, procedures, and delivery mechanismsLeverages support processes, systems, and tools to resolve a variety of technical problems. Reaches clients either via phone, email or chat with an appropriate action plan. Owns problems through resolution, properly escalate unresolved issues to appropriate internal teams (software developers, system admins ...etc). Manages, prioritizes, and responds to cases within defined SLA’s. Provides prompt, efficient, detailed, customer-oriented service. Creates and maintains problem resolution procedures. Ensures all issues are properly logged. Investigates application issues and customer-driven production problems Performs technical troubleshooting of issues, resolution and document the solution for issues. Identifies and develops tools, techniques, and procedures for improving the performance, availability, and reliability of applications Works with development and engineering teams to design and refine processes, procedures, and delivery mechanisms Skills: Linux · Spring Boot · Angular · TypeScript · SQL · Oracle Database · MySQL · Kubernetes · Database Administration · Operating Systems · Java Development · Microservices · Problem Solving