Kareem Samih Noaman

Client Relation ManagerFull Time

• Job Details:• Helping to develop and implement a customer service policy for an entire organization. • Finding ways to measure customer satisfaction and improve services. • Managing a team of customer services staff. • Handling face-to-face inquiries from customers. • Communicating courteously with customers by telephone, email, letter and face to face. • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants. • Handling customer complaints or any major incidents. • keeping accurate records of discussions or correspondence with customers. • Analyzing statistics or other data to determine the level of customer service your organization is providing. • Writing reports analysis, the customer service that your organization provides. • Developing feedback or complaints procedures for customers to use. • Improving customer service procedures, policies and standards for your organization or department. • Meeting with other managers to discuss possible improvements to customer service. • Training staff to deliver a high standard of customer service. • Leading or supervising a team of customer service staff. • Update CRM with QC certificates and HO certificates • CRM data entry and maintenance of system • Preparing and monitoring client’s modifications log.

Innovation ConsultantFull Time

• Job Details:Laserfiche Administrator (Document Management System). • Getting Started with Laserfiche • Building Laserfiche Workflows • System Administrator DMS Implementation & Configuration • Create folder structure for departments • Create document types for each department • Create metadata for each document type • Document automatic Naming • Automatic linking for document type Laserfiche Forms Implementation • Generate forms • Generate workflows Laserfiche End-User Training • End user Training performed on the “train the trainer basis”. • On‐Job training

Document Control ManagerFull Time

• Job Details:• To control all the technical documents related to the North Coast Developments Projects • To manage site documents controllers so as to fully control of the technical documents cycle. Community Responsibilities (North Coast) • Oversee the day to day operations of properties including all phases of maintenance of the common areas to include buildings, grounds and the direct supervision of outside contractors to ensure properties are properly maintained in accordance with company standards and maintenance agreements. • Responds to city residents’ complaints and issues, the corporate office regarding the administration and application of resolving related issues. • Oversees the resolution of issues with in‐house and outside contractors and establishes priorities to ensure maintenance, housekeeping and security, needs are met. • Planning and coordinating of the tasks required to keep the facilities’ systems operating smoothly and at optimal efficiency • Liaising with other related/concerned departments to maintain and assure a smooth work flow. Ensuring the city is compliant with H&S legislation and advice on recommendations. • Identifying and bringing in cost savings where appropriate. • Main point of contact for internal and external customers seeking support and information from the facilities in the city. • Managing and prioritizing tasks recorded in the Facilities Helpdesk and conducting analysis to identify areas of success and actions to be taken. • Assuring that all comments by client are fulfilled with the consultant representatives. • Issuing of all Weekly reports detailing the planned handed over units versus the actual. • Specifying and issuing of the Monthly Handing over plans with the Project manager and controlling the handing process. • Assuring that all issued handing over certificates are fulfilling the client’s requirements. Laserfiche Administrator (Document Management System). • Getting Started with Laserfiche • Building Laserfiche Workflows • System Administrator DMS Implementation & Configuration • Create folder structure for departments • Create document types for each department • Create metadata for each document type • Document automatic Naming • Automatic linking for document type Laserfiche Forms Implementation • Generate forms • Generate workflows Laserfiche End-User Training • End user Training performed on the “train the trainer basis”. • On‐Job training Control of technical Documents • Prepare and manage the document control system in the head office and the site • Control of all received (IN and OUT) concept design technical documents from (PHA, DMD, External) designers and consultant. • Control of all received (IN and OUT) issued for construction (IFC) technical documents and received from DMD / external designers and consultants. • Control of all received (IN and OUT) workshop drawings (Technical Documents) from contractors and supervision consultants. • Update all technical documents when revision is issued. • Manage and control the flow of documents from PHD smart village office to projects North Coast (Hacienda Bay – Hacienda White 1 – Hacienda White 2 – Hacienda West) • Manage of all technical documents through computerized database system that can be accessed from the server. • Create power point presentations for new development projects and projects new zones • CRM data entry and maintenance of system • Modify and improve filling system • Ensure that the latest revision and approvals status of drawings are continuously updated • Implement document/data management solutions with a primary focus on document control and records management • Administer data/document management applications OTHER DUTIES AND RESPONSIBILITIES • Document control of all authorities related documents on the computerized system. • Prepare progress report weekly package reports for projects breakdown updates, layouts adjustments. (Construction – Sales – Handing Over – Delivery Status – Units Internal finishing Status – Bounced Status). • Controlling power and water supply meters' installation for clients. • Preparing and monitoring client’s modifications log. • Control the release of proprietary and confidential documents and information. • Review, update, coordinate and control power and water supply meters and contracts between subcontractor, clients, head‐office and governmental agencies, and preparing violations and monitoring reports on site • Prepare and monitor client’s modifications log and coordination between clients, head‐office and UECC Contractor. • Update CRM with QC certificates and HO certificates