Kareem Mohamed Nassar

Product Team leaderFull Time

• Job Details:maintained up-to-date knowledge of luxury travel offerings, catering to the specific needs of affluent clients seeking exclusive experiences. ▪ Stayed updated on the best travel destinations, market trends and pricing through regular networking and research. ▪ Trained junior consultants on travel industry trends and customer service excellence, elevating team performance. ▪ Generated an excellent reputation for planning outstanding holidays by coordinating holidays within client's requests and budgets. ▪ Negotiated favorable rates with airlines, hotels, and tour operators, reducing costs for clients and increasing company profitability. ▪ Coordinated and booked all holiday arrangements, including accommodation, travel, car hire and excursions

Sales TeamleaderFull Time

• Job Details:Supporting the vision, goals and focus for the team. ▪ Internal presentations to key stakeholders within IBS Corporate. ▪ Book reservations for air travel, hotel and car rentals, with detailed follow up for completion and changes to complete the reservation. ▪ Expertly use the appropriate tools and systems to complete requests. ▪ Maintain, actively communicate and seek expansion of current knowledge of the state of the various entertainment divisions/travelers supported. ▪ Provide the customer with the required industry information, such as low fares, exchange costs and penalties. ▪ Accurately log any client complaints and share with management for review and resolution. ▪ Proactively provide feedback to management to avoid future customer issues. ▪ Respond and follow through on customer inquiries and complaints received directly from the traveler or from the client's management. ▪ Led staff meetings to delegate tasks, assign workloads and communicate changing priorities. ▪ Resolved complex customer enquiries, disputes and complaints

Sr. Contract SpecialistFull Time

• Job Details:Key responsibilities . Upload All Contracts and Promotions on the B2B Online System. ABOUT ME WORK EXPERIENCE Driving Licence: B . Negotiate with the Hotels for New promotions and Best Rates. . Upload All Stop Sales and Free Sales on the System. . Sending and Receiving the mails from Hotels and Head Department. . Helping Reservation Department to increase the Sales. . Responsible for the back office of the online system in Egypt . Monitoring bookings & rates parity on all online competitor's channels.