Kareem Mortada

I have achieved consistent results across multiple roles, combining technical expertise with strong communication and problem-solving skills. As an IT Help Desk trainee at MiCA, I supported over 50 users, resolved 95 %+ of technical issues, and implemented proactive maintenance schedules that reduced system downtime by 15%. I also created onboarding documentation that shortened training time by 20%. During my fiber optics training at NTI, I completed a capstone project to design a network layout for a multi-floor building, improving transmission speed by 30% in simulations. My volunteer work with ESME further highlights my versatility: as a Web Developer, I improved page load speed by 30% and boosted user engagement; as a PR Specialist, I helped increase LinkedIn profile visibility by 30% and improved communication flow by 15%. These achievements reflect my commitment to learning, growth, and delivering real value in every environment I join.