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Kareem Mohamed

Senior front office shift leader at Sheraton Miramar El-Gouna

Sidi Bishr, Alexandria, Egypt

Work Experience

  • Senior front office shift leaderFull Time

    Sheraton Miramar El-Gouna

    Sep 2016 - Present -8 yrs, 9 months

    Egypt , Red Sea

    • Job Details:Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service. Trains and directs the work flow and processes of the front desk. Resolves issues/problems, coaches, and counsels the front desk team members to ensure a quality operation. Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Builds strong relationships and coordinates

  • Guest Service Agent (Reception)Full Time

    Sheraton Miramar Resort El-Gouna

    Jan 2008 - Sep 2011 -3 yrs, 8 months

    Egypt , Red Sea

    • Job Details:Ensures Front desk log book and hotel log book is always updated and acted upon. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD. Participates in hotel committees and task force assignments. 20. Assists all departments in servicing the guests especially during high volume periods. Takes responsibility in the absence of the Hotel Manager and Assistant Hotel Manager. Produces hotel front desk schedules. Participates in the budget and forecast reporting .Ensures time and attendance policies and payroll are accurately reflected.

    • Education

    • Bachelor's Degree in Faculty of Arts

      Alexandria University

      Jan 2005 

    Achievements

    1-Task Force at Front Office of Westin Dubai. (From 01.03.2011 till 01/06/2011) Westin hotel asked Sheraton Miramar to have 3 members from front office team to assist the front office team of Westin during the high occupancy and rush hours of the hotel and sharing our experience with the team members for the guest satisfactions, Sheraton Miramar has then selected the 3 candidates to accomplish the task force for westin and I was delighted to be one of the 3 members that Sheraton chose. 2-• Top SPG Champion on 2012-2013-2014-2015

    Skills

    • excel
    • word
    • Microsoft Powerpoint
    • tms
    • Operations Management

    Languages

    • Arabic

      Fluent

    • English

      Fluent

    • German

      Beginner

    Training & Certifications

    • guestVoice

      Online·2017

    • Data Handling Procedures Training

      Online·2016

    • ICDL

      New Horizon·2006

    • English Course

      Egyptian American center·2004
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