Kareem Mohamed Ali Aboubakr

Senior IT SpecialistFull Time

• Job Details:▪ First point of contact for technical support, handling issues via phone, email, and ticketing systems (JIRA, ServiceDesk). ▪ Perform full IT setup for a new operational floor, deploying and configuring 180+ desktops for call center staff. ▪ Provide remote and on-site support for Windows 10/11, Office 2016/2019, and Mac OS environments. ▪ Administer user accounts, OUs, and GPOs in Active Directory; enforce compliance with corporate IT security standards. ▪ Troubleshoot hardware, software, system, and application issues across a range of business-critical tools. ▪ Manage IT inventory assets (laptops, headsets, YubiKeys), assigning and tracking devices for over 150 users. ▪ Support call center operations with high availability, minimal downtime, and timely issue resolution. ▪ Collaborate with internal teams and escalate complex problems, ensuring end-user satisfaction.

Technical Support SpecialistFull Time

• Job Details:▪ Diagnose and troubleshoot customer landline internet issues, including Data Down, Voice & Data Down, Physical/Logical Instability, Wrong Card/Port Assignments, IP Assignment Failures, and Global MSAN Failures. Escalate cases to the appropriate team for resolution. ▪ Configure and optimize customer routers for ADSL, VDSL, and FTTH connections to ensure seamless internet performance. ▪ Conduct on-site technical visits for new installations and troubleshooting, setting up ADSL, VDSL, Super Vector, and FTTH connections for residential and business customers. ▪ Manage the distribution and assignment of customer premises equipment (CPE), including routers, repeaters, access points, mobile accessories, and WE Air devices. ▪ Conduct daily and weekly inventory audits to ensure all network equipment (routers, adapters, access points, etc.) is accounted for and operational. ▪ Oversee stock management by verifying incoming routers and network equipment, ensuring accurate stock records by verifying serial numbers, and maintaining inventory accuracy.

IT Help DeskFull Time

• Job Details:▪ Received end users’ complaints by responding to telephone calls, emails, and employees’ requests for assistance regarding laptops, PCs, printers, or any hardware and upgrades, analyzing the root cause of the problem.