Kareem Medhat

Project ManagerFull Time

• Job Details:Develop and implement project plans, timelines, and budgets. Coordinate resources and allocate tasks among team members. Monitor project progress and adjust plans as necessary. Lead, motivate, and manage project teams. Facilitate communication and collaboration among team members. Conduct regular meetings to discuss project status and address challenges. Identify and engage stakeholders to understand their needs and expectations. Maintain regular communication with stakeholders to provide updates and gather feedback. Ensure that all services provided meet quality standards and client expectations. Implement processes for continuous improvement and service enhancement. Monitor project expenditures and ensure adherence to budgetary constraints. Prepare financial reports and forecasts for project stakeholders. Identify potential risks and develop mitigation strategies. Monitor risks throughout the project lifecycle and adjust plans accordingly. Assess team training needs and facilitate professional development opportunities. Ensure team members are equipped with the necessary skills and knowledge. Maintain comprehensive project documentation, including progress reports and meeting minutes. Provide regular reports to senior management on project status and outcomes. Build and maintain positive relationships with clients and service users. Address client concerns and feedback to improve service delivery. Ensure all services comply with organizational policies, industry standards, and regulations. Stay updated on relevant laws and best practices in soft services.

Quality Control ManagerFull Time

• Job Details:1. Developing Quality Standards - Establish and implement quality control protocols and standards for pest management services. 2. Conducting Inspections - Perform regular inspections of pest control operations to ensure compliance with safety, health, and environmental regulations. 3. Training Staff - Train employees on quality standards, pest control methods, and safety procedures to ensure consistent service delivery. 4. Monitoring Performance - Track and analyze performance data to identify trends and areas for improvement in service quality. 5. Customer Feedback - Collect and review customer feedback to assess satisfaction and address any service-related issues. 6. Reporting - Prepare and present reports on quality control metrics, findings from inspections, and recommendations for improvements. 7. Regulatory Compliance - Ensure that all pest management practices comply with local, state, and federal regulations. - Represent the company in all contractors audits. 8. Continuous Improvement - Implement continuous improvement initiatives based on quality assessments and industry best practices. 9. Collaboration - Work closely with other departments, such as operations and sales, to align quality control efforts with overall business goals. 10. Handling Complaints - Investigate and resolve customer complaints related to service quality and implement corrective actions as necessary.

Operations SupervisorFull Time

• Job Details:• Follow up the performance management for team leader. • Manages Engineers schedule. • Follow up Engineers performance. • Evaluating Moderators and Engineers performance. • Acts as liaison between clients and company. • Quick response to customers complaints via email or direct contact. • Automatic recording of the results of daily visits and linking it to Service History report. • Study, analyze and direct observations of internal audit and set timetable for completion. • Addresses and resolves any issues and complaints. • Writes up reports of client and customer activity or complaints. • Presents monthly report to company director includes the performance rate of team leaders & Engineers. • Arrange visits to various service locations to ensure that engineers perform well, they adhere to the proper appearance of the company and they have the chemicals, equipment’s and maps used. • Focus on service areas that contain frequent customer and engineer problems. • Executing any instructions issued by management and a follow-up report within a maximum period of one day. • Responsible for digitalization from Manual service reports to digital one. • Responsible for developments of internal system and IT works.